Frequently Asked Questions
1. What types of leather do you use for your products?
We mainly use high quality leathers, carefully selected for their durability and aesthetics. Our leathers come from tanneries that respect environmental standards, thus guaranteeing products that are both elegant and ethical.
2. How to care for and clean leather goods?
To care for your leather goods, we recommend cleaning them gently with a soft, damp cloth. Avoid using harsh chemicals. Regularly apply a nourishing balm specific to leather to preserve its suppleness and prevent cracking.
3. Are your products made by hand or industrially?
Our products are mostly handmade by skilled craftsmen, ensuring a high level of precision and care in each piece. We sometimes combine artisanal and industrial techniques to optimize quality while maintaining traditional know-how.
4. What is the return and exchange policy for your products?
We accept returns and exchanges within 30 days provided that the items are in their original condition, unused and with the original packaging. Return shipping costs are the responsibility of the customer, unless there is an error on our part.
5. Do you offer customization or engraving on leather items?
Yes, we offer personalisation options including engraving your initials or a special message on some of our leather goods. Please contact us to find out more about the options available and the associated lead times.
6. What are the delivery times for online orders?
Delivery times vary depending on your location. Generally, for orders within France, delivery takes between 3 to 5 business days. For international orders, delivery times can vary from 7 to 14 days.
7. How can I check the availability of a specific item?
You can check the availability of an item directly on our website. If an item is out of stock, it will be indicated on the product page. Do not hesitate to contact us for more information on restocking.
8. Are the colors of the items on the site true to reality?
We do our best to ensure that the colours of the items on the site are as faithful to reality as possible. However, minor variations may occur depending on the screen and settings of your device.
9. Do you offer installment payment options?
Currently, we offer payment in installments via the Alma solution.
10. Are your leather products durable and water resistant?
Our leather products are designed to be durable, but leather is not naturally waterproof. We recommend avoiding prolonged exposure to water. You can use suitable waterproofing products to protect your items.
11. How can I track my order after purchase?
After placing your order, you will receive a confirmation email with a tracking link. This link will allow you to track your order in real time until it is delivered.
12. What are the shipping costs for international orders?
Shipping costs for international orders vary depending on the destination country. Fees will be calculated at checkout based on your shipping address.
13. Do you accept returns for personalized products?
Personalized items unfortunately cannot be returned unless there is a manufacturing defect or error on our part. Please double check all information when customizing your order.
14. Can I cancel or change my order after I place it?
You can cancel or modify your order within 24 hours of purchase. After this time, we cannot guarantee the possibility of canceling or modifying your order, especially if it has already been shipped.